Introduction

Welcome to As ColdPlunge, where we offer innovative solutions such as the Plunge Chiller, Plunge Tub, and Plunge Sauna. Our products are thoughtfully designed to promote physical wellness and muscle recovery, catering to athletes, fitness enthusiasts, and individuals seeking to enhance their health. At As ColdPlunge, we are dedicated to delivering superior quality, advanced technology, and exceptional customer service to ensure your satisfaction.

By accessing, browsing, or using the As ColdPlunge website (https://ascoldplunge.com/) or purchasing our products, you acknowledge and agree to be bound by these Terms of Service, as well as any additional terms and conditions that may apply to specific sections of the website or particular products and services. If you do not agree to these terms, we kindly ask that you refrain from using our website or purchasing our products.

These Terms of Service constitute a legally binding agreement between you (the "User" or "Customer") and As ColdPlunge. By accessing the website or purchasing products, you confirm that you have read, understood, and agreed to comply with these terms, including any future amendments. If you are acting on behalf of an organisation, you affirm that you have the authority to bind the organisation to these terms.

As ColdPlunge reserves the right to modify or replace these Terms of Service at its sole discretion. Any updates or changes will take effect immediately upon publication on the website. It is your responsibility to review these Terms of Service periodically to remain informed of any modifications. Your continued use of the website or purchase of products following the posting of updated terms will constitute your acceptance of those changes.

For any questions or further information regarding these Terms of Service, please contact us at support@ascoldplunge.com.

Eligibility

Age Requirements

Access to the As ColdPlunge website (https://ascoldplunge.com/) and the purchase of products offered by As ColdPlunge are strictly limited to individuals who are at least 18 years of age or have reached the age of majority in their jurisdiction of residence, whichever is greater. By accessing the website or purchasing products, you represent and warrant that you meet this age requirement. Individuals who do not meet the required age are expressly prohibited from using the website or engaging in transactions.

As ColdPlunge does not knowingly collect, solicit, or retain personal information from individuals under the age of 18. If personal information from a minor is identified without verifiable parental consent, As ColdPlunge will take immediate steps to delete such information. If you believe a minor has provided personal information, please contact us promptly using the methods outlined in the "Contact Information" section of our website.

User Account Responsibility

Certain functionalities of the As ColdPlunge website, including making purchases, may require the creation of a user account. By registering, you agree to provide accurate, current, and complete information and to promptly update your account details as necessary. Providing false, inaccurate, or outdated information may result in suspension or termination of your account.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. All activities conducted through your account are your responsibility. As ColdPlunge disclaims liability for any loss or damage arising from unauthorized access to your account due to your failure to safeguard credentials.

Products and Services

As ColdPlunge is committed to offering high-quality products, including our innovative Plunge Chiller, Plunge Tub, and Plunge Sauna. We reserve the right to modify, discontinue, or update any product or service at any time without prior notice. Product specifications, features, and prices are subject to change.

Shipping and Delivery

Shipping Costs

Shipping is free across the mainland USA (unless otherwise stated at checkout).

Delivery Terms

• Mainland USA: 2-5 business days.

We ship to all U.S. locations using UPS, FedEx, USPS, Amazon Shipping, or other partner carriers. If your order is delayed beyond 10 business days, please contact us.

Orders are typically dispatched within 1 business day after payment. In rare cases, processing and dispatch may take up to 3 business days.

Once an order has been processed and dispatched, cancellations may no longer be possible.

Change of Delivery Address

To request a delivery address change:

1. Email us at support@ascoldplunge.com with your order number and new address.
2. We’ll process your request promptly, but changes may not be possible once the order has been dispatched.

P.O. Box Shipping

We ship to P.O. box addresses using postal services only. Courier services are unavailable for these locations.

Items Out of Stock

• If an item is out of stock, we will cancel and refund the item(s).
• The remaining items in your order will be dispatched.

Delivery Time Exceeded

If delivery exceeds 7 business days, contact us immediately. We will:

• Investigate the delay.
• Offer solutions, including shipping a replacement item if necessary.

Refunds and Returns

Refund and return policies are outlined separately. Please refer to our Refund Policy for more details.

Contact Us

For any inquiries, email our team at support@ascoldplunge.com. We aim to respond within 24 hours.