General Warranty

We guarantee that all products sold meet factory specifications. If you experience any issue, fault, or shipping damage, please contact us at support@ascoldplunge.com so we can resolve the issue.

We guarantee the usability and performance of all our products for 12 months from the delivery date. If any issue or fault arises during this time that is not caused by improper customer use, storage, neglect, or negligence, we will work with the customer to resolve the problem. In most cases, we will provide a replacement item and a return label for the faulty product. Please note, as a standard procedure, we can only process a replacement for the faulty item and not a refund.

If you experience a fault with your item within the warranty period, please contact us at support@ascoldplunge.com with the following details:

• A detailed description of the fault or damage.
• An explanation of how the fault or damage occurred.
• Photographs or videos to provide visual evidence of the issue.

If we suspect that the fault or damage was caused by improper customer use, storage, neglect, or negligence, we reserve the right to refuse further service. This includes the refusal to process a replacement item or provide technical support.

Specific Product Guarantee: As ColdPlunge Water Chiller for Ice Bath

The As ColdPlunge Water Chiller for Ice Bath has been rigorously tested with the As ColdPlunge Portable Insulated Ice Bath to ensure it meets the cooling performance standards outlined on our website.

We guarantee that the water chiller will operate effectively under the following standard conditions:

• Starting Water Temperature: Tap water temperature in the USA (55-65°F).
• Water Volume: 50-52 gallons (approximately 200 litres).
• Environmental Factors: The setup is not exposed to excessive heat, direct sunlight, or other extreme conditions.
• Correct Setup: The water chiller is installed and operated according to the instructions provided.

Performance Standards

The water chiller will cool the water to the recommended temperature range for cold plunging (49-52°F) within 1-3 hours under the above standard conditions. Cooling time may vary between 30 minutes to 5 hours based on environmental and setup factors.

If starting with water temperatures above the USA average (55-65°F), the cooling time will be longer. The water chiller cools water at a rate of 2-4°F per hour under standard conditions.

The lowest achievable temperature is approximately 39°F, but this depends on setup and environmental factors. Reaching temperatures below 45°F may not be possible in certain scenarios or environments.

Temperature Maintenance

Once the water has been cooled to the desired temperature, the As ColdPlunge Water Chiller will maintain the temperature effectively under the outlined standard conditions.

If you have further questions or require support, please reach out to us at support@ascoldplunge.com.